Gate agents barred Samantha Henson, a Sacramento-based musician, from carrying her guitar on board a Southwest flight ...

Driven by profitability, fleet strength, passenger traffic, global reach and service excellence, these 15 airlines stand out ...

All three started out as low-cost disruptors in their own right but fast forward to today, and each airline looks noticeably ...

Over the years, Delta Air Lines has consistently ranked at or near the top in any and all customer satisfaction surveys, and ...

American Airlines is no longer content to play catch-up in the passenger experience race. The moves reflect a wider shift ...

Southwest Airlines is under fire after one gate agent gave a passenger a hard time for trying to bring her guitar on board.

A gate agent went beyond Southwest's rules to ground a passenger.

American Airlines is returning to tiny Naples Airport (APF) in Florida for the first time in a quarter-century, giving ...

Airlines have made big promises about "fast, free" inflight Wi-Fi. But passengers have run into problems logging on during ...

The stress of navigating an airport, from checking luggage to getting through security to boarding the plane, can take a toll ...