Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, today announced that it has entered into a ...

Has the B2C engagement model changed? Yes — the calendar-driven, more-contact-equals-more-conversion model has been replaced ...

Models built on fixed demographic inputs are increasingly misaligned with how consumers behave across different moments. To ...

Databricks enters the CDP market. The data and AI platform announced CustomerLake at Data + AI Summit, an agentic Customer ...

Managers can’t always solve staffing gaps quickly, but they can take steps to ensure lean teams stay focused, well-supported ...

Many businesses are familiar with customer workarounds: customers sharing accounts, employees using personal subscriptions for work, or teams stitching together third-party tools. Donna Henrike Bohrer ...

Abstract: Customer churn is a pressing problem faced by banks, affecting their revenues and customer satisfaction. To solve this problem, this study explores the use of machine learning, specifically ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global research report ...

As AI agents gain momentum in customer service, new Liveops research finds enterprise CX leaders are rejecting AI-only automation in favor of models that combine AI with human judgment, empathy and ...

Novel approaches to the all-day cafe are working for diners and creative chefs across the country. The Dutchess, in Ojai, Calif., begins the day as a French bakery and turns into a Burmese restaurant ...

The era of size inclusivity is seemingly over. Our critic traces the shift and hopes designers might learn from it. By Vanessa Friedman I know models have always been skinny, but it seems to me they ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...