This Airline Was Unexpectedly Named the Best in Customer Service—and It’s Not Delta or United

The low-cost carrier has been a pick for many looking for streamlined service—without completely breaking the bank. Southwest ...

Southwest Airlines' Major Changes Boost Profits While Keeping Customer Satisfaction High

Southwest Airlines is not the same airline it was even two years ago, as the company has undergone an absolutely massive overhaul with eyes on boosting profits and competing with legacy carriers like ...

Southwest Airlines Partners with Amazon to Enhance Customer Experience by 2028

The partnership with Amazon Web Services (AWS) is aimed at improving the customer experience. By 2028, Southwest will change from a largely on-premises environment to a cloud-based, AI- and ...
Morningstar

SOUTHWEST AIRLINES RANKED FIRST BY JD POWER IN CUSTOMER SATISFACTION AMONG ECONOMY TRAVELERS FOR FIFTH CONSECUTIVE YEAR

DALLAS, May 6, 2026 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) has been named #1 in Customer Satisfaction among Economy Passengers in the JD Power 2026 North America Airline Satisfaction ...
Parade

Southwest Airlines Announces Controversial New Partnership

View post: This Tiny Florida Town Just Tied Las Vegas as One of the Most Photographed Places in the U.S. Southwest Airlines has a new partner in its quest to be more tech-savvy. It’s just the latest ...
eturbonews

Southwest Airlines Appoints First Chief Digital & Marketing Officer in Customer Experience Evolution

Southwest Airlines has appointed its first Chief Digital and Marketing Officer, Sabrina Callahan, alongside Nandika Suri as VP of Rapid Rewards. The leadership move signals a major push to modernize ...