Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Microsoft recently announced Microsoft 365 Copilot Chat, a new pay-as-you-go offering that adds AI agents to its existing free chat tool for Microsoft 365 education customers. Powered by generative AI ...

SAN FRANCISCO, May 08, 2026 (GLOBE NEWSWIRE)-- Phone is the channel customers reach for when the issue is urgent, complex, or unresolved after a chat. Yet most AI customer support platforms stop at ...

Anyone with a Microsoft 365 account can use new AI agents in Copilot Chat to jump-start Word, Excel, and PowerPoint documents — and some users can enlist a special agent to analyze their M365 files.

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SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

OpenAI launched an agent builder that the company hopes will eliminate fragmented tools and make it easier for enterprises to utilize OpenAI’s system to create agents. AgentKit, announced during ...

The immediate availability of more than a dozen exception-based servicing automation agents also announced Intercontinental Exchange, Inc. (NYSE: ICE), one of the world's leading providers of ...